Led global IT Infrastructure & Operations consisting of 7 functional teams, overseeing on-prem data center, network, servers, storage, and databases. Supported ~10x growth from a PE investment to a $2.57B NYSE IPO in 6 years.

Attained >75% gross margin on $20M budget ($500M+ SaaS revenue). Partnered with the Executive team, finance, and stakeholders, optimized CAPEX & OPEX spend, addressed tech debt, and aligned costs with gross margin and EBITDA goals.

Delivered 100% Service Level Agreement (SLA) commits to global customers. Implemented high-availability infrastructure, enhanced stability and scalability, improved processes, policy, governance, operations efficiencies, and fortified security.

Achieved $8M cost reductions through renegotiating multi-year hosting contracts and successfully managing projects that consolidated 9 M&As and 12 data centers, all completed on time, under budget, and with zero service interruptions.

Rearchitected virtualized DB infrastructure and realized $127M ROI on a $6.1M contract over three years, delivering over 4.5x the initial projected ROI. Also eliminated database COGS by certifying licenses sufficient for 900% growth.

Transformed infrastructure with latest virtualization technology which enabled rapid scalability of infrastructure by 400% to facilitate multi-factor growth, over 6-year span, while optimized incremental budget to below 200%.

Integrated multiple M&As, restructured and scaled into a single global organization, coached, and developed 6 high-performing directors and managers in US, Europe, and Asia, while maintaining 95% global staff retention over 6-year span.

Eliminated risk on SOC 2, ISO27001 audit and GDPR compliance. Partnered with CISO & Infosec, collaborated across multiple M&As, standardized security policy, data protection and privacy, best practices, SOP, IT governance, and ITIL framework.

Fortified security and data privacy on global SaaS offerings by implementing various security measures such as MFA, IDS/IPS, DDoS protection, OS hardening, perimeter & endpoint security, layered network, and micro-segmentation (SDN technology).

Optimized IT resilience and designed disaster recovery architecture that achieved 5-minute RTO/RPO, exceeded 15-minute SLA commit, by identifying vulnerabilities in critical assets, architecting 99.99% HA, streamlining operational processes.