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My Career Highlights

Biker on Mountain Top
Bar Chart

Business Growth and Success

  • Spearheaded 7 functional teams across the US, UK, China, India, Malaysia, and Singapore, aligned SaaS and I&O strategies with business, and supported ~10x fast-faced growth from a $273M PE acquisition to a $2.57B NYSE IPO in 6 years.

  • Attained >75% gross margin on $500M+ SaaS revenue. Partnered with the Executive team, finance, and stakeholders, optimized CAPEX & OPEX spend, addressed tech debt, and aligned costs with gross margin and EBITDA goals

  • Enabled business expansion into China, built datacenter in 6 months, achieved 52% 1st-year gross margin, and revamped IT architecture, and optimized costs through cross-functional collaboration with partners, vendors, and stakeholders.

  • Led 4 functional teams in the US, UK, Germany, China, and Malaysia, enabling growth from startup stage to NASDAQ IPO.

  • Revitalized a 12M Euro revenue product line and strategic partnership, 6 months into the VP of Software Development role, and resumed product releases to Amsterdam Tourist Board and Den Haag, Netherlands

Financial Report

Cost Optimization and Efficiency

  • Rearchitected virtualized DB infrastructure and realized $127M ROI on a $6.1M contract over three years, delivering over 4.5x the initial projected ROI. Also eliminated database COGS by certifying licenses sufficient for 900% growth.

  • Reduced $2.5M annual overhead costs through strategic implementation of automation on IT Operations tasks that improved efficiencies, streamlined processes, eliminated manual work, and enhanced customer satisfaction.

  • Achieved $2.6M cost avoidance by implementing server virtualization which minimized server wastage, reduced infrastructure costs by 47% and operational costs by 57% per customer solution. Estimated $26M Capex avoidance over 6 years.

  • Secured $1.5M hosting OPEX reduction while negotiating a multi-year datacenter expansion contract to support aggressive organic and M&A planned growth.

  • Removed $1.4M outsourcing OPEX on one M&A entity. Created synergies and insourced operations in 9 months.

  • Removed $1.4M outsourcing OPEX on one M&A entity. Created synergies and insourced operations in 9 months.

  • Orchestrated 3-year Oracle Unlimited License Agreement (ULA), with TCO of $6.1M and estimated $26M ROI. Partnered with the CFO, EVP, Legal Counsel, and Executive team on strategic negotiation and contract execution.

  • Reduced $1M annual outsourcing cost by reevaluating outsourcing proposal for supplier drivers and renegotiated outsourcing project with vendors which resulted in 50% outsourcing cost reduction

  • Launched long delayed TDS Online booking portal 2.5 months after taking over project management. Revised project plan, identified root-cause, resolved dependencies issues, and restructured development team.

Collection of Trophies

Service Excellence and Customer Satisfaction

  • Delivered 100% Service Level Agreement (SLA) commits to global customers. Attained customer satisfaction and minimized churn by enhancing availability, scalability, and security, and operations efficiencies.

  • Optimized IT resilience and disaster recovery plan that surpassed RTO/RPO requirements by identifying vulnerabilities in critical assets, establishing policies, streamlining deployment, and data synchronization processes across global data centers.

  • Shortened Mean-Time-To-Recovery to below 5 minutes and improved service availability by strategically revamping monitoring, issues detection, alerting, and automation for impact analysis, incident response, and self-healing mechanisms.

  • Eliminated customer churn. Reduced support turnaround time for all products from 4 weeks to 1 week. Collaborated with global Regional Sales Directors and Helpdesk in Thailand, and improved customer satisfaction.

  • Increased productivity by 300%+ and shortened 4x support lead time by restructuring scattered IT development resources into focused functional groups.

Team Working in the System Room

IT Infrastructure & Operations

  • Achieved $8M cost reductions through renegotiating multi-year hosting contracts and successfully managing projects that consolidated 9 M&A and 12 data centers, all completed on time, under budget, zero service interruptions, and put integration cost below the line.

  • Architected 99.99% highly available and redundant infrastructure on all colocation datacenters, exceeded highest level of SLA offering, enabling a multi-tenant SaaS solution which connects more than 400,000 companies and processes more than 13 billion transactions a year.

  • Empowered data-driven decision-making by creating the Cloud Insight Portal, collecting statistics, and enabling real-time monitoring of operational health, cost analysis, KPIs, SLA metrics, and cost structure on infrastructure & customer solutions.

  • Strengthened data security and privacy for global customers with innovative software defined network, VMware, NSX, and micro-segmentation which regulated network and segregated customer data.

  • Fortified security on global SaaS offerings by implementing various security measures such as MFA, IDS/IPS, DDoS protection, OS hardening, perimeter & endpoint security, layered network, and micro-segmentation on all datacenters.

App Screens

Innovation, Creative Problem-Solving, and Collabooration

  • Transformed into 100% virtualized infrastructure which allowed infrastructure to scale by 400% to facilitate growth while optimized incremental budget to below 200%.

  • Pioneered a groundbreaking infrastructure initiative that eliminates incremental CAPEX for cross-site disaster recovery by leveraging existing investment on VMware SDDC technology (vSphere, vSAN, NSX).

  • Eliminated risk on SOC 2, ISO27001 audit and GDPR compliance. Partnered with CISO, collaborated across 9 M&A, standardized security policy, best practices, standard operation procedures, IT control, governance, change management, and ITIL framework.

  • Accelerated SaaS revenue recognition from 6 months to 2 weeks. Eliminated revenue recognition risk by revamping post-sale revenue recognition process with external auditors, Finance, Contract, Sales, Professional Service and Global Support.

  • Reduced 17% COGS on solutions for market with lower subscription fee. Rearchitected infrastructure and consolidated licenses which resulted in 45% reduction on database license cost.

Business Growth

Leadership and Talent Development

  • Integrated 9 M&A, restructured and scaled into single organization across the US, UK, China, India, Malaysia, and Singapore. Coached 6 high-performing directors and managers, while maintaining 95% global staff retention over 6-year span.

  • Maintained 95% global staff retention, inclusive of global teams from 9 M&A, by establishing an inclusive organization structure with clear organization architecture to support rapid growth and career development.

  • Spearheaded 7 functional teams across the US, UK, China, India, Malaysia, and Singapore, aligned SaaS and I&O strategies with business, and supported growth.

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